Frequently Asked Questions

Please read our FAQ before sending us a message.

Upon placing your order, our system automatically sends an email confirmation. If it’s not in your main inbox, we recommend checking your spam and promotional folders just in case it landed there.

No, your presence at home is not necessary for the delivery of your package.

Absolutely! We utilize USPS for shipping and provide tracking numbers for all orders, big or small. Once the shipping label is generated, you will receive an email containing your tracking information.

We do not offer warranties on our products. However, we provide replacements for items that arrive dead on arrival (DOA), provided that you send us photo evidence.

Yes, we ensure discretion with all our shipments. Packages are sent in plain brown boxes without any marks indicating their contents.

Yes, we ensure discretion with all our shipments. Packages are sent in plain brown boxes without any marks indicating their contents.

Please take a photo of the item and email it to us at cs at simpleglasspipe.com immediately. Reports of damaged or missing items must be made within 48 hours of receipt to qualify for credit. Ensure you inspect your products upon arrival.

Send us an email

Contact Information:

Operating Hours:
Our team is available to assist you during the following hours:

  • Monday to Friday: 10:00 AM to 5:00 PM (EST)
  • Saturday and Sunday: Closed

Please allow up to 24 hours for an email response. For urgent matters, we recommend texting us for quicker assistance.