Shipping Information:
Orders are shipped from one of our fulfillment centers located in TX, LA, CA.
We offer Priority Mail Shipping as an option; however, please note that delivery dates for this service are not guaranteed. Delivery timeframes depend largely on the current workload of USPS. While we cover the postage for the selected service, there may be an additional one or two days for you to receive your package.
Please be aware that we do not offer overnight or express shipping options. Our role is limited to handing over your package to the shipping agency; we do not handle the actual delivery ourselves. Therefore, specific delivery instructions like "put in garage" or "give to my friend" cannot be accommodated by us.
Additionally, shipping fees are nonrefundable. We appreciate your understanding of these logistics and shipping policies.
Tracking Your Shipment:
If you see "ELECTRONIC SHIPPING INFO RECEIVED" or a red error on USPS.com in your tracking status, it means your shipment hasn't been scanned into the US postal system yet.
We ask for your patience during this process. Our procedure involves processing your order, packing, labeling, creating a tracking number, and uploading this information to our website. Subsequently, the carrier picks up the shipment and eventually scans it at the postal office. This process can take some time, occasionally longer than usual. Therefore, we request that you wait for a reasonable period after receiving your tracking number before reaching out to us. Rest assured, we are doing our best to ensure your order reaches you as soon as possible.
Issues with Shipments:
If you encounter any issues with your shipment, it's crucial to reach out to us promptly for a swift resolution:
- Immediate Notification for Shipment Issues: Contact us within 24 hours of receiving your shipment.
- Discrepancies with Product Appearance or Expectations: Email us as soon as possible for assistance.
- Damaged Items Upon Arrival: Send us a photo of the damaged product for a refund or replacement.
- Missing Items: Inform us within the first 3 days of delivery for prompt action.
- Returns for Unwanted Items: We accept returns for unused, original boxed items within 30 days of receipt.
- User-Damaged Items: Damages due to mishandling within the first few days are not eligible for replacement or refund.
- Incorrect Item Received: Contact us immediately for a prepaid return label.
- Lost Items in Mail: Report within 14 days of the scheduled delivery date for replacement or refund.
Your satisfaction is our priority, and we are committed to resolving any issues swiftly and effectively.
Late Shipments:
Carriers like UPS or USPS may occasionally experience delays of a day or two. While we cannot guarantee exact timing, we ensure your package is dispatched to USPS on the next business day using the selected shipping method. Once postage is paid, it is nonrefundable. We appreciate your understanding.
For more information, contact the carrier directly. If you suspect a service failure, file a claim with the shipping carrier.
Charge-back Frauds:
SimpleGlassPipe.com reserves the right to refuse service to anyone who initiates a chargeback. Repeat fraudulent orders will be reported to the FBI Fraud Department immediately.
Return & Refund Policies:
Please contact us with your order ID and order date. All items must be returned within 15 days in their original working and unopened condition. Shipping fees are nonrefundable, and the buyer pays return shipping fees.
For any canceled or returned orders over $200, a 15% restocking fee applies. Special orders are not eligible for return.
Exchange:
You have 15 days after placing your order to exchange for the same item. Buyers are responsible for return shipping.
SimpleGlassPipe.com reserves the right to refuse service or cancel any order at its sole discretion. If you are under 18, you may use SimpleGlassPipe.com only with parental involvement. Note: We reserve the right to change our site and policies at any time without notice. These policies cannot be verbally altered by any representative of SimpleGlassPipe.com. If any condition is deemed invalid or unenforceable, it shall not affect the validity of the remaining conditions.
